Frequently Asked Questions
I did not receive any acknowledgment or confirmation emails of my order
To ensure you are receiving our emails:
• check your spam folder, and if you find our emails in the folder, mark the email as “Not spam”
• if you are using Gmail, check your Promotions Tab, move the email to the Primary Tab anddo this for all future conversations
You want to add firstname.lastname@example.org to your email contact as well to increase the deliverability.
My payment has been declined, what should I do?
Kindly try again and ensure that you have entered the correct information such as log-in details, card number, expiry date, etc. If the problem persists, you may contact your issuing bank or try an alternative payment mode. If you require further assistance, please contact us email@example.com or call for assistance.
What is 3-D secure payment?
3-D Secure is an XML-based protocol used as an added layer of security for online credit and debit card transactions. It was developed by Visa to improve the security of Internet payments and offered to customers as the Verified by Visa Services based on the protocol have also been adopted by MasterCard, under the name MasterCard Secure Code. 3-D Secure adds another authentication step for online payments. 3-D Secure should not be confused with the Card Security Code (commonly known as CVV) which is a short numeric code that is printed at the back of the credit card.
Will FoodFair SG store my payment information?
Foodfair SG does not store any customer’s credit/debit card information. When you pay by credit/debit card, all credit/debit card information is directly transacted in a secure fashion to our payment gateway providers.
All prices listed on our site are in SGD, and charged in SGD. The bank that has issued your card determines the exact exchange rate that you will pay, but in general it will match very closely with the going exchange rates. To get an estimate of approximately what the exchange rate currently is, please use Google converter.
Goods and Services Tax (GST)
For deliveries in Singapore, the local sales tax (GST of 7%) is automatically applied to your order in accordance with Singapore tax regulations. You are not required to pay for any additional costs. There will not be hidden costs billed upon delivery.
Can I key in many brands and multiple delivery addresses in one order?
You can purchase any quantity up to 3 brands deliver to a single address in a single order. To ensure correct entries, we have made it fuss-free for you by allowing you to first browse and place all the items into one cart before checking out. You can change the delivery address to whom you are giving the ordered items to if it defers from the Account address. Delivery charges are at $15 per order for up to 3 brands.
I have yet to receive my order, what should I do?
If you did not receive your package after the expected delivery date, kindly track your order to check on the shipment. Please contact us at firstname.lastname@example.org or call for assistance.
What happens if an incorrect address is provided for the delivery?
If the address provided is incorrect, the order will be returned to us by the delivery agent or the unintended recipient. Please check your address carefully when placing a new order.
I received an unsatisfactory item/incorrect item, what should I do?
If you’ve received an order containing an unsatisfactory or incorrect item, please contact us at i email@example.com as soon as possible with your order numberand image(s) of the issue – we will try our best to solve the issue.
Can I request for an exchange or return?
Sorry, we do accept exchange or return for food items.
Is there any special promotion?
Special promotions are provided by the vendors, with a limited time offer or while stocks last basis. We might also issue special promo codes and vouchers which you can use for your future orders. However, we would like to inform you that no price adjustment in any form will be provided for previously placed orders.
What are the terms and conditions for promotions?
Promotions are not exchangeable for cash, voucher or in any other form. firstname.lastname@example.org reserves the rights to modify or terminate the promotion if, in any way, it becomes technically compromised. All terms and conditions are subjected to change without prior notice. In the event of a dispute FoodFair SG’s decision is final.
My promo code is not working, what should I do?
Please check that the promo code is still valid and not out of date. If you require further assistance, please contact us at email@example.com.
Can I use more than one promo code on my order?
Note that only one promo code or e-voucher can be used per order.
I received an error when placing my order, what should I do?
Kindly capture a screenshot of the page where you experienced the error, or copy the error message and send it to firstname.lastname@example.org for further assistance.
Can I cancel my order?
Yes, you may cancel your order. You can login to your Account and head to orders, choose the order that you wish to cancel, and there will be an option for you to do so. However, please note that cancellation must be done 3 working days in advance, contact us via email and do not submit dispute with PayPal as it will trigger a review and that will remove the option of us refunding to you directly.
Can I amend my order?
Unfortunately, we are unable to amend an order once it has been placed. This includes changing the brands or types, removing or adding item(s), changing the billing or delivery addresses, and payment mode or delivery mode.
How do I track my order?
To track your parcel, sign in to your account and click on ‘My Orders’ under ‘My Account’. Click on the ‘View’ button that corresponds to your order number.
If your order has been delivered, an orange ‘Track’ icon together with your tracking number will be shown.
How do I check my order status?
To check on your order status, sign in to your account and click on ‘My Orders’ under ‘My Account’. Your order status is reflected next to your order number. OR once you have received the shipment confirmation email, you may track your shipment with the tracking number indicated via the online tracking system of the designated courier company.
How can I view my order information and history?
To view on your order information and history, sign in to your account and click on ‘My Orders’ under ‘My Account’. Click on the ‘View’ button that corresponds to your order number.
If you have opted for guest checkout, you may view your order information via the confirmation email sent to you. Please contact us at email@example.com or call for assistance.
What are the benefits of creating an account?
By creating an account, you will be able to:
• Checkout faster by saving your addresses in your Address Book
• View your order status and history under My Orders
• Save your favourite items with your Wishlist
• Receive the Latest News on Promotions, Exclusives Deals, e-vouchers, etc
Create or access your account here
How can I edit/update my billing and delivery address?
Please sign in to your account and click on ‘Address Book’ from your account overview. You will beable to edit/update your billing and shipping addresses in your Address Book and save them foryour future orders.
How can I edit/update my account details?
Please sign in to your account and click on ‘My Account‘ and go to ‘Account Details’. You will be ableto edit or update your particulars. Unfortunately, usernames cannot be changed.
How do I reset/change my password?
If you have forgotten your password, simply click on ‘Login’ followed by ‘Lost your password’. Enteryour username/email address and click on “Reset Password”. You will receive an e-mail with a link toreset your password.
To change your password, sign in to your account and click on “Account Details” from your accountoverview.
How do I create an account or login to my account?
To create an Account, simply click on ‘Register’ and fill in your Username, Email and Password. Aregistration confirmation will be emailed to you, after verifying your email; you can proceed to fill inyour particulars.
To login, click on ‘Login’ and enter your username and password.
Do I need an Account to shop?
No, but signing up an account with us helps speed up the checkout process and allows you to keeptrack of your orders. You may sign up for an Account before ordering or create your account beforeyou check out.
All purchases come with an E-Receipt which will be sent to you via Email. For warranty, please kindlyprint out your E-Receipt, attach it together with your warranty card and register directly with ourmanufacturers.
We shall ensure that the expiry date of all items to be the longest available because we obtain themfrom suppliers on daily basis.
All our food items are replenished from the local partners/suppliers, hence, all the consumables are ofthe latest expiry dates. We are unable to provide you a specific expiry date for each brand/item due tothe high volume of orders, but the expiry dates are all printed on the packaging for inspection.
Rest assure FoodFair SG provides you the latest fresh stocks from the partners/suppliers inSingapore
Office Operating Hours
Monday – Friday 9.30am – 6,00pm | Closed on Sundays and Public Holidays
For any other non-operation days or hours will be updated on our website or via emails.